The leading organisation that provides services in the facilitation of student access to post-schooling education.

To direct the activities and processes of the CAO by the operationalisation of its service to ensure:

• Appropriate resourcing to provide the structural stability of the required capacity to deal with growth requirements;
• The provision of a policy framework to guide protocols, processes and consistent practices;
• The development and maintenance of advanced human capacity for the knowledge sector to sustain and grow its customer base;
• The building of an effective communication culture with current and prospective customers, while ensuring the same culture exists in the internal team; and
• The leveraging of existing partnerships to build future relationships to support the growth of the business.



The Central Applications Office is intent on strengthening its customers by providing a valuable service, support and knowledge that is underpinned by shared values. These values serve as a framework for all its activities and processes.

Therefore, as the CAO, we pledge ourselves to:

• Provide the highest ethical standards of service;
• Be professional, empathetic and sensitive to customer needs and challenges
• Promote a strong team synergy, mutual support and a friendly atmosphere to work in;
• Be accessible and resource-driven to meet our customer needs;
• Facilitate correct information dissemination to our customers, thereby assisting learners to make correct decisions about their careers;
• Ensure good governance through management support and inclusive participation, accountability and responsiveness to our customers’ needs;
• Acknowledge the input and relationship with key partnerships in driving the success of post-schooling education; and
• Instil a climate of passionate employees and encourage internal growth and development among all employees